Privacy Policy

1. Introduction

AGIOX ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI communication services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information").

Personal Data

• Account Credentials: Name, email address, phone number, company name, and password.
• Profile Information: Professional details such as job title and school/organisation information.
• Payment Information: Billing addresses and transaction history.
• Voice and Communication Data: Voice recordings, transcripts, speech patterns, and audio files generated through your use of our AI services.
• Support Data: Information you provide when contacting our support team.

Non-Personal Data

• Usage Data: Information about how you use our Services, feature usage patterns, and frequency.
• Technical Data: IP address, browser type, operating system, device information, and access times.

3. How We Collect Information

• Directly from You: When you register for an account, use our voice AI tools, purchase services, or communicate with us.
• Automatically: Through cookies, server logs, and analytics tools when you navigate our website and platform.
• From Third Parties: From payment processors, identity verification services, and business partners.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our Services, process transactions, and manage your account.
• Customisation: To build and customise voice assistants based on your specific needs. Note: Data from your specific voice recordings, transcripts, or training data is NOT used to train our broader platform models for other customers.
• Communication: To send you updates, security alerts, administrative messages, and marketing communications (with your consent).
• Improvement: To analyse usage patterns and improve the performance, security, and functionality of our Services.

5. Data Storage and Security

We prioritise the security of your data. Our primary storage is located on secure servers in USA. We employ industry-standard security measures, including:

• Encryption: Data is encrypted both in transit (using TLS) and at rest (using AES-256 encryption).
• Access Controls: Strict role-based access controls and multi-factor authentication for administrative access.
• Monitoring: Continuous monitoring of our systems for potential security threats.

While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but commit to maintaining high standards of data protection.

6. Sharing and Disclosure

We do not sell, rent, or trade your personal information or customer data. We may share your information in the following circumstances:

• Service Providers: We engage trusted third-party service providers (such as cloud hosting, payment processing, and analytics) to assist in operating our Services. These providers have limited access to your data and are bound by confidentiality obligations.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected Personal Data from a child without verification of parental consent, we take steps to remove that information from our servers.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right of rectification (to correct inaccurate information).
• The right to object to our processing of your personal data.
• The right of restriction (to request that we restrict the processing of your personal information).
• The right to data portability (to be provided with a copy of your personal data in a structured, machine-readable format).
• The right to withdraw consent.

10. International Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside USA and choose to provide information to us, please note that we transfer the data, including Personal Data, to USA and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us